Refund policy

Refunds or Exchanges for change of mind are not offered. 

Once a perfume has been opened and/or sprayed all returns are strictly prohibited.

Samples and decants cannot be returned under any circumstances.

If you believe you have been sent an incorrect item, contact Niche Fragrance Lovers and they will rectify any possible mistakes. Do not, under any circumstances break the plastic seal or spray a perfume you believe to be the incorrect item. If this occurs, Niche Fragrance Lovers are unable to accept the return for health and safety reasons.

If any item is returned to Niche Fragrance Lovers for a genuine reason, product will be meticulously inspected, along with watermarking and barcodes to ensure its authenticity.

All items are dispatched unused, undamaged and in original condition. If there are any aesthetic imperfections on your item before being sent, you will be contacted by staff prior to dispatch.

If item has been broken during delivery, please keep all packaging, including the packaging it was sent in. Niche Fragrance Lovers will require images of the broken item and the relevant packaging. Niche Fragrance Lovers may require you to take the entirety of the parcel, including what it was sent and wrapped in, to a post office for further inspection.

In the case that an item is faulty, Niche Fragrance Lovers may deem it necessary to send the item back to the manufacturer or their service agent for an assessment; this will be done promptly within a reasonable time period. In this case, if the item is deemed faulty by the manufacturer you may then be given a refund or exchange, depending on the situation and judgement of Niche Fragrance Lovers.

If the item is damaged through misuse or abnormal use of the product, as defined by Niche Fragrance Lovers, the manufacturer or their service agent, Niche Fragrance Lovers will not provide a refund or exchange.

Niche Fragrance Lovers will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.